A FEW IMPORTANT DETAILS

Privacy & booking notes

Planning your visit

You can browse our grooming options and send a booking request without creating an account. The salon location, opening date and final prices are still being prepared. A request is not a confirmed appointment; the salon will contact you to agree the visit.

Your information

The booking flow saves the details you enter, including contact details, dog information, care notes, appointment time and status. Records are stored by the website hosting service in the Hounds & Heritage business account. Business administrators can see all records. Dog owners can see their linked dogs and appointments. Groomers can see their assigned appointments, visit notes and care records for dogs with upcoming assigned visits. Viewing private records and managing appointments requires sign-in and the appropriate access. Sending a guest request does not give access to an existing dog record, even if the same email address is entered.

A business administrator can delete an appointment in the salon diary. Cancelling an appointment retains its history. Archiving a dog or team member hides the record from active lists but does not delete it. Contact the business administrator for help correcting or removing stored information.

Your account & security

H&H accounts use your name, verified email address and a protected password hash. Essential sign-in cookies keep your session secure. Staff accounts require an authenticator app; recovery codes help you regain access if you lose your device. Session records include device and network information to support account security. Password resets end existing sessions.

Verification, password-reset and invitation emails are sent through Resend. Invitations expire after 72 hours and are bound to the invited email. The owner controls administrator access; administrators can invite groomers and link clients to dog records. Access changes are recorded in a private business audit trail. Booking as a guest remains available.

Booking emails

A new request generates an email alert to the salon’s booking contact through Resend. It includes the appointment, dog and client contact details, with a link to the private diary. We do not currently send automatic customer confirmation emails or text messages. Keep the reference shown after submitting your request.

We use a hidden spam-check field and short-lived request counters to limit repeated submissions. Network addresses and email addresses are hashed for those counters. Booking details are not used to create public profiles.

Staff and payment records

Staff profiles can include qualifications, working arrangements, service areas, insurance and review dates, emergency contacts and business notes. Client booking screens receive only the details needed to choose a groomer. Internal business notes and financial records are visible only to business administrators.

Administrators may record payments received and refunds made outside this website. These entries store the amount, date, method, reference and the administrator who recorded them. No card numbers or bank account details are collected. Appointments with payment history are retained.

Appointment requests

Appointment options account for the chosen service, dog size and coat, extras, the groomer’s recorded timings, working hours and breaks, and salon turnaround time. Breed and coat preferences help rank suitable groomers; handling restrictions limit availability. Times are shown in the UK time zone. A request reserves the selected groomer’s time while the salon reviews it. Prices and durations are stored with the visit so later menu edits do not rewrite its history.

Prices & payments

Prices are illustrative starting prices. There is no online payment or deposit collection in this preview. The salon will contact you using the details in your request. Staff can check and update appointment status in the private salon diary.

Before appointments are confirmed

The salon address, final service details and customer terms will be provided before a visit is confirmed.